Based on reviews from trusted online sites, combined with information from ProForm Endurance Series Elliptical's website, it appears that ProForm Endurance Series Elliptical performs performs below average in terms of customer support when compared to other smart elliptical stores.
Based on one review posted on amazon.com, it appears that ProForm Endurance Series Elliptical received poor ratings for customer support. See the full review here. From this review:
Still under warranty, email pro form to request a replacement part, tension motor. No response at all from pro form, ever. After reading countless reviews online about pro forms horrible customer service, I’m not wasting my time trying to get them to respond, let alone send the part.
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This user rated ProForm's customer support: 1.0